Compliments from Consumers
Here are some of the things that consumers have said about Hosto Buchan
June 16, 2010
I just wanted to drop a quick note of recognition to you regarding Melisa B. Two weeks ago I was working with Melisa to have a Release of Judgment and Subsitution of Counsel drawn up, signed, and sent to myself and a representative from my bank so I could close on a home I was purchasing.
I had been working with your client for 6 weeks to have the judgment released, and they were, frankly, little help. I was finally able to get Melisa's contact information from your client at 11:30am on Wednesday, May 26th. I immediately left a voicemail for Melisa and requested a call back. Due to the sense of urgency in getting this paperwork (my close date had already been bumped a day due to not having it), I called back just after 12:30pm and spoke directly with Melisa regarding the matter.
The documents I requested were drawn up, signed by the Texas attorney (who was not in the office and I asked Melisa to find out if he was in a position to receive the docs and sign/return to her electronically, which he did immediately!) and were in my email inbox by 3:59pm the SAME DAY.
After the total lack of assistance from your client, I was very skeptical at first with having to deal with a 3rd party attorney to get the situation resolved. Melisa took the time to listen to my request, fulfill the request within hours, and went above and beyond the "call of duty" by getting the attorney to sign the documents when he was not in the office. I could not be more pleased by the level of respect, customer service, and sense of urgency Melisa gave me.
Thank you to Melisa for all that she did for me. If all of the people I had dealt with during this process were as committed as her she would not have had to scramble like she did to get this resolved.
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